Windows XP Application Support MCDST 70-272 - Online Course

This series explains how to support users and troubleshoot desktop applications on a Windows XP operating system. Courses in this series cover configuring and troubleshooting both applications and connectivity, as well as resolving usability issues and configuring application security.

This series is for anyone preparing for the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System MCDST 70-272 exam, or for anyone who wants to learn more about troubleshooting applications on Windows XP. This online course contains 4 lessons and 1 practice exams and should take approximately 13 hours to complete.

Lesson 1: The Operating System and Internet Explorer (3.0) hours

The Operating System and Internet Explorer teaches you how to customize the operating system, Internet Explorer, and Outlook Express, explorer, and email accounts, configure application compatibility settings, configure Internet Explorer security settings, and create and configure email accounts. This course explains how to configure, customize, and troubleshoot the operating system, Internet Explorer, and Outlook Express. Topics include Installing applications, Multiboot computers, Customizing the Start menu and taskbar, Customizing settings and fonts, Internet Explorer general settings, Internet Explorer security and privacy settings, Internet Explorer content, connections, and programs settings, Customizing Internet Explorer, Outlook Express email accounts, Outlook Express newsgroups, Customizing Outlook Express, and Managing data in Outlook Express.

Lesson 2: Office and Outlook Applications (3.0) hours

Office and Outlook Applications teaches you how to install Office XP, troubleshoot Office XP installations, configure Office XP default settings and Office Proofing Tools, configure mail accounts in Outlook, and manage Outlook data. This course explains how to configure and manage Office applications, including Outlook. Topics include Installing Office, Activating and troubleshooting Office, Customizing Office templates and toolbars, Customizing Office tools, features, and settings, Outlook email accounts, Outlook newsgroups, Outlook multiple email accounts, Customizing Outlook, and Managing Outlook data.

Lesson 3: Hardware and Network Connectivity (2.0) hours

Hardware and Network Connectivity teaches you how to manage drivers, install local and network printers, troubleshoot hardware problems, use ping and tracert to troubleshoot network problems, use ipconfig to resolve IP addressing issues, and understand Internet Connection Firewall. This course explains how to configure and troubleshoot hardware and network connectivity. Topics include Device drivers, Storage devices, Printers, Network hardware, LANs, routing, and remote access, Name resolution, and Firewall configuration.

Lesson 4: Application Security and Security Incidents (3.0) hours

Application Security and Security Incidents teaches you how to configure and troubleshoot NTFS and Share permissions, configure application security settings, identify and respond to different types of security attacks, protect against viruses, configure automatic updates, and use Microsoft Baseline Security Analyzer. This course explains how to manage application security and respond to security incidents. Topics include Planning NTFS permissions, Special access permissions, Troubleshooting permissions and rights, Managing share permissions, Auditing user access, Managing application security settings, Identifying attacks, Protecting against virus attacks, and Managing critical updates.

1 Practice Exam

This course provides two practice exams for the Microsoft 70-272 certification exam.