E-Mailing Your Way to the Top - Online Course

E-mail has become so prevalent in the workplace that we seldom think about it, and yet it is the medium coworkers see you through most often. How can your e-mails speak for you clearly, effectively, and potently? This series will walk you through building e-mail subject lines and messages that are effective and respect office etiquette. You'll also learn about e-mail safety by avoiding threats like viruses and phishing, and how to think about email confidentiality and legal security.

This series is for anyone who wants to learn how to use e-mail effectively. This online course contains 4 lessons and should take approximately 8 hours to complete.

Lesson 1: Managing Your Inbox (2.0) hours

Managing Your Inbox teaches you how to identify the problems created by a high volume of e-mail, describe solutions for effectively controlling your inbox, and identify the types of low-value messages, such as spam, that routinely clog inboxes. This course provides information on how to manage your e-mail, reduce e-mail volume, and recognize the sources of common low-value messages. Topics include The e-mail volume problem, Controlling your inbox, and Dealing with low-value messages.

Lesson 2: Writing Effective E-Mails (3.0) hours

Writing Effective E-Mails teaches you how to identify the four communication channels and when to use each one most appropriately, describe common misuses of e-mail in a corporate environment, and craft concise, effective e-mail messages. This course provides information on how to use e-mails to communicate appropriately and effectively in a professional environment. Topics include When to use e-mail, Communication channel selection, Impacts of corporate culture, E-Mail channel abuses, Initiating an e-mail, Responding to e-mails, and Writing clear and concise messages.

Lesson 3: The Legal Face of E-Mail (2.0) hours

The Legal Face of E-Mail teaches you how to explain how e-mails can be intercepted on their route through the corporate computer system, describe the federal rules of that determine e-mail discovery and introduction as evidence, and describe the preventative measures you can take to protect e-mails. Ths course provides information on how to manage legal and security issues related to e-mail. Topics include Why e-mails are vulnerable, Where messages can be intercepted, Potential use as legal evidence, and Preventative measures.

Lesson 4: Becoming an Organizational Leader (1.0) hour

Becoming an Organizational Leader teaches you how to list and explain the five steps in the process of improving e-mail productivity in a work group, and explain how to work with managers to implement improvements to e-mail productivity. This course provides information on how to take a leadership role in your department or company in developing more productive e-mail practices. Topics include Change in your neighborhood, and Leading the e-mail revolution.