Communication in the Workplace - Online Course

Effective communication is at the heart of your success in the workplace. By acquiring and using valuable communication skills, you increase your ability perform to your highest potential. This communication series focuses on a variety of ways to help you communicate more effectively in the workplace.

This series is for anyone who wants to gain insight into behavior as it applies to interpersonal communications and achieve more successful communications in the workplace. This online course contains 5 lessons and should take approximately 5 hours to complete.

Lesson 1: The People Styles Model (1.0) hour

The People Styles Model teaches you how to describe the basis for the People Styles Model, identify behavior that is more or less assertive, identify behavior that is more or less responsive, describe the four People Styles, and apply the People Styles Model to interpersonal communications. This course provides information on identifying standard types of behavior used by various people during communications. Topics include Why People Styles?, Dimensions of Behavior, The Four People Styles, and Interpersonal Communications.

Lesson 2: People Styles At Work (1.0) hour

People Styles At Work teaches you how to explain the value of flexing, describe the steps for flexing, determine your People Style, describe how to change your behavior toward a different People Style, and use the People Styles Flash Flex technique. This course provides information on how to use the People Styles Model to gain insight into the communication behavior of others. The course also shows how to adapt one's behavior to move toward a different People Style. This insight and the ability to apply it can help to improve communications with others. Topics include The People Styles Model, How to Flex, Understanding People Styles, and Flash Flexing.

Lesson 3: High Performance Communciation (1.0) hour

High Performance Communciation teaches you how to identify behaviors that can undermine the effectiveness of communication, identify the ingredients of effective communication, recognize considerations for speaking and listening, describe skills that contribute to more effective communication, and identify appropriate ways to respond during the communication cycle. This course provides information about improving communication skills. High performance communication involves understanding the components of effective communication. This course provides ways to avoid misunderstanding and to establish appropriate, productive ways to respond during the communication process. Topics include Communication Skills Matter, Communication Ingredients, Steps to Communication, and Where to Start.

Lesson 4: Resolving Conflict (1.0) hour

Resolving Conflict teaches you how to recognize the emotional nature of conflict, differentiate between chronic and situational conflict, identify reasons why people avoid conflict, identify ways to resolve conflict, and identify reasons for unsuccessful conflict resolution. This course provides information on recognizing and managing conflict, controlling your emotions, respecting the emotions of others, and reaching collaborative solutions. Topics include Encountering Conflict, The Nature of Conflict, Avoiding Conflict, Ways to Resolve Conflict, and If the Process Doesn't Work.

Lesson 5: Negotiating with Coworkers (1.0) hour

Negotiating with Coworkers teaches you how to describe negotiation, prepare for a negotiation, identify various negotiation tactics, and evaluate your negotiation skills. This course provides information on defining negotiation and recognizing what is negotiable. In addition, this course provides a variety of tactics and behaviors you can use to prepare for a negotiation. Topics include What Is Negotiation?, Preparing for a Dialogue, Tactics, and Practicing Your Skills.