Communicating with Power - Online Course

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

This series is for anyone who wants to learn more about powerful communication. This online course contains 6 lessons and should take approximately 9 hours to complete.

Lesson 1: Elements of Powerful Communication (1.0) hour

Elements of Powerful Communication teaches you how to identify the three basic elements of communication, use the communication triangle, define types of communication and points-of-view, generate a measurable goal statement, create a detailed portrait of your audience, and analyze your audience. This course covers basic communication skills and focuses on persuasive communication. More specifically, it covers the interaction of the three basic elements of communication: the communicator, the audience, and the subject. Topics include Communication basics, and Persuasive communication.

Lesson 2: Persuasive Appeals (1.0) hour

Persuasive Appeals teaches you how to describe the three types of persuasive appeals, construct an emotional, character, or logical appeal, and determine when each appeal type is most appropriate. This course covers constructing a persuasive communication using an emotional, character, or logical appeal. More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal using a major premise, minor premise, and conclusion. Topics include Emotional appeals, Character appeals, and Logical appeals.

Lesson 3: Modes of Persuasion (1.0) hour

Modes of Persuasion teaches you how to identify key elements of face-to-face and written persuasive communication, use the LANCC method for persuasive face-to-face communication, list pros and cons of both forms of persuasive communication, describe different types of persuasive written communication, and compose a persuasive written document. This course covers two different modes of persuasion: face-to-face and written communication. More specifically, it covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode of persuasion is most appropriate. Topics include Persuasive face-to-face communication, and Persuasive writing.

Lesson 4: Active Listening (2.0) hours

Active Listening teaches you how to describe the different ways people listen, define active listening, identify and respond to physical barriers and personal filters that impair active listening, and describe the traits and practices of active listening. This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening. Topics include Types of listening, Preparing for active listening, and Listening actively.

Lesson 5: Resolving Conflict (2.0) hours

Resolving Conflict teaches you how to differentiate internal and external conflict, describe common types of external conflict in the workplace, identify instinctive responses to conflict, identify strategic responses to conflict, identify guidelines for developing a conflict resolution process, and list the benefits of an established conflict resolution process. This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations. Topics include Understanding conflict, Responding to conflict, and Resolving conflict constructively.

Lesson 6: Negotiation (2.0) hours

Negotiation teaches you how to identify ways that negotiation is like a science, identify ways that negotiation is like a form of art, identify common traits embodied by assertive negotiators, and identify the steps of the negotiation process. This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process. Topics include Understanding negotiation, Negotiating assertively, and The negotiation process.