Building Relationships - Online Course

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

This series is for anyone interested in building professional relationships. This online course contains 3 lessons and should take approximately 5 hours to complete.

Lesson 1: Socializing at Work (2.0) hours

Socializing at Work teaches you how to recognize the importance of making a good first impression, determine the networking techniques most effective for you, differentiate between strategic and serendipitous networking, overcome the fears you may have about talking to strangers at a business or social event, prepare a personal profile for each member of your networks, and prepare yourself to have successful conversations. This course provides tips you can use to network in the workplace. It includes information about overcoming fears, using body language, words, and tone, and gives tips for making a good first impression. Topics include Learning to network, Letting others help you, Surpassing your fears, Prioritize and prepare, Controlling your body language, Enter, connect, exit, and Socializing with savvy.

Lesson 2: Understanding Behavioral Intentions (2.0) hours

Understanding Behavioral Intentions teaches you how to describe the four general intents that determine how people respond in situations, identify ten general types of troublesome behavior, and build relationships with individuals who display the ten general types of troublesome behavior. This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people. Topics include What are the four intents, The first intent, The second intent, The third intent, The fourth intent, and Recognizing the results.

Lesson 3: Choosing Your Approach (1.0) hour

Choosing Your Approach teaches you how to identify the four choices you can make when dealing with problem people, use blending and redirecting to reduce differences between people, identify and practice the five steps to good listening, and identify five techniques that have a positive influence on relationships. This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills. Topics include Four choices, Reduce differences, Listen to understand, Reach a deeper understanding, and Speak to be understood.